The reports about Samsung Galaxy Note7’s battery catching on fire have been spreading throughout the last few days and Samsung quickly acknowledged the issue and said there is an ongoing investigation. A prompt and swift decision was promised and the official press release is now out.
Samsung is now recalling all Galaxy Note7 around the world. A replacements will be issued ASAP to all users who return their phablet, regardless of date of purchase.
Meanwhile all Note7 sales are suspended until the faulty devices are withdrawn from the market and only unaffected Note7 units remain in circulation.
Koh Dong-jin, head of Samsung’s handset business division, assured the press that only 24 of every 1 million devices are at risk, but the company won’t be taking any chances with its users.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
While Samsung designed the battery cell, it outsourced the manufacturing to other companies and one of those factories is to blame for the faulty battery.
It’s good to see Samsung is putting users’ safety first no matter the cost of this massive recall campaign. We hope this gets resolved quickly as the competition is surely having a ball in the mean time.